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Orders are produced fresh within 3-5 business days and then dispatched with a tracked courier. Delivery to most EU destinations takes an additional 2-4 business days, so total lead time from order to door is typically 5-9 business days. Express production (1-2 days) is available at an additional cost — please contact us before ordering to arrange this.

We offer a 30-day satisfaction guarantee. If your order arrives damaged or with a quality defect, we will reprint and reship at no cost to you — just send us a photo within 14 days of delivery. Please note that because every item is made to order, we are unable to accept returns for change of mind or incorrect size selection. We recommend using our size guide before ordering.

Absolutely — custom orders are one of our specialties. We can print on virtually any size up to 300cm wide. For custom canvas prints, simply select your preferred dimensions on the product page. For custom wallpaper murals or if you'd like to use your own photograph or artwork, please contact us via the form above or email hello@vividhome.eu with your image (minimum 150 DPI at print size) and the dimensions you need, and we'll provide a quote within 24 hours.

We print exclusively with HP Latex inks, which are water-based and free from hazardous air pollutants. They are UL GREENGUARD Gold certified for use in schools and healthcare environments, making them fully safe for children's rooms. Our wallpapers are printed on HP PVC-free substrates or premium nonwoven fleece — both of which meet strict EU safety standards. Canvas prints use polyester or cotton canvases with non-toxic, odourless inks.

Yes — we work with over 500 B2B partners across Europe, including interior designers, architecture studios, hotels, offices, and retail chains. We offer volume pricing, dedicated account management, white-label packaging, and API integration for automated ordering. To discuss a B2B partnership, please select "B2B Partnership" in the contact form above or email us directly at hello@vividhome.eu with your company details and estimated monthly volume.